Table of Contents

Chapter 1: Introduction
1.1 Background of the Study
1.2 Objective of Study
1.3 Limitation of Study
1.4 Scope of Study

Chapter 2: Literature Review
2.1 Overview of Financial Technology (Fintech)
2.2 Evolution of Fintech in the Banking Sector
2.3 Impact of Fintech on Traditional Banking Services
2.4 Customer Satisfaction in the Banking Industry
2.5 The Nigerian Banking Sector and Fintech Adoption

Chapter 3: Research Methodology
3.1 Research Design
3.2 Data Collection Methods
3.3 Sampling Techniques
3.4 Data Analysis Techniques

Chapter 4: Discussion of Findings
4.1 Analysis of Fintech Impact on Traditional Banking Services
4.2 Evaluation of Customer Satisfaction in Selected Nigerian Banks
4.3 Comparison of Fintech Adoption among Selected Banks

Chapter 5: Conclusion and Summary
5.1 Summary of Findings
5.2 Conclusion
5.3 Recommendations for Future Research

Project Summary

Title: An analysis of the impact of financial technology (fintech) on traditional banking services and customer satisfaction: A case study of selected banks in Nigeria

The study aims to investigate the impact of financial technology (fintech) on traditional banking services and customer satisfaction in the Nigerian banking sector. With the increasing adoption of fintech solutions by banks worldwide, it is crucial to understand how these technologies are changing the landscape of traditional banking services and influencing customer satisfaction.

The research will be conducted using a mixed-methods approach, combining both qualitative and quantitative data collection methods. The study will focus on selected banks in Nigeria that have implemented fintech solutions and assess the impact on their traditional banking services and customer satisfaction levels.

Through a thorough literature review, the study will provide an overview of fintech, its evolution in the banking sector, and the implications for traditional banking services. The research methodology will outline the data collection methods, sampling techniques, and data analysis procedures used in the study.

The findings from the study will be discussed in detail, highlighting the impact of fintech on traditional banking services, the level of customer satisfaction in selected Nigerian banks, and a comparison of fintech adoption among the banks. The conclusion will summarize the key findings and provide recommendations for future research in this area.

Overall, this study aims to contribute to the existing literature on fintech and its impact on traditional banking services and customer satisfaction, particularly in the context of the Nigerian banking sector.

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